FAQ - Support - Electrika

Power surge could damage your electric appliances? Ask about Surge Protection.

I want to formally thank you and your wonderful team for the super work that you did in our home. Everyone on the Electrika team was well informed, courteous, professional, and efficient. We are so glad and relieved to have such a reliable company - Nancy

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FAQ

Will you guarantee the price in writing before any work begins?(Even if it takes twice as long as expected to do the work)

With Electrika, you will have no surprises at the end of the job, as we give upfront pricing and we stick to it. What we give you is the actual cost to perform the service needed, so you know in advance how much it will cost you.

Do you carry General Liability Insurance and if yes can I see it?

Of course, we will be happy to show it to you.

Are all of your employees who will work in my home licensed?

All our electricians are fully qualified and most of them have more than 15 years of experience.

Do you provide a written warranty?

Yes, we provide a written warranty for all the work we do in your house.

How much will the work cost?

At Electrika, there are no surprises, as we will tell you upfront how much it will cost you to have the work done at your house.

How long is the work guaranteed?

We guarantee all repairs for one year. If a repair fails within the first year we will repair it again absolutely free.
All electrical panel and main service installations are guaranteed for a period of 3 years.
Equipment and Fixtures that are installed in your home are guaranteed for a period of 1 year.

How can I pay for the work?

We accept cash, cheque, MasterCard & Visa

Do you offer financing?

Yes we offer financing. Please call for details.

Can I do electrical work in my house myself?

All electrical work in your home must be carried out by a licensed electrician. It is illegal to hire anyone else. Let our electricians take care of it for you.

What is a home safety inspection?

Electrika conducts 12point or a 60 point evaluation of your electrical system. Our electricians will open panels, check for exposed wiring, lights, receptacles, switches, safety hazards, code violations and ground connections.
This service is also offered to home owners and prospective home buyers who want to have a house inspected before they buy it.

How do I know that I need to call an electrician?

· If your lights dim and flicker

· If you still have fuses instead of circuit breakers

· If your electrical circuits are dangerously overloaded

· If you want to install a hot tub or a pool

· If you want to install recessed lights

· If you want to do some electrical work in your house

What type of products do you use?

We only use the best products that you can find on the market.

When can you do the job?

If it is an emergency, you can reach us 24/7 and we will come to your home promptly.
In any case, we will make sure that we respond to you in a timely manner. You can book an appointment by calling our live customer care from Monday to Saturday from 7 am to 5 pm.
As we have fully stocked trucks, we should be able in most cases to service your needs immediately. If it’s a longer job, we guarantee you that the work will be completed on time.

What is “The red carpet treatment”?

At Electrika, all our clients are important. Real people answer our phones and we will always treat you with courtesy and respect.
We also make sure to always wear shoe protectors on our boots and will make sure we leave your home, as clean if not cleaner than when we arrived.

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